Terms of service

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

 

Use of Website

The content on this website is for general information and shopping purposes only. Ekrangi reserves the right to modify or discontinue the website or services at any time without prior notice.

 

Orders & Payments

By placing an order, you agree to provide accurate, complete, and current information. All prices are listed in Indian Rupees and are inclusive of applicable taxes unless stated otherwise. Orders are confirmed only after successful payment.

 

Product Availability

We make every effort to display accurate product information and availability. However, in the rare event that a product becomes unavailable after an order is placed, we reserve the right to cancel or adjust the order with prior notice.

 

Returns & Exchanges

Returns and exchanges are subject to the terms outlined in our separate Return & Refund Policy. By placing an order, you agree to those terms.

 

Intellectual Property

All content on this website—including images, text, logos, and design elements—is the property of Ekrangi and may not be reproduced, copied, or used without written permission.

 

Indemnification

You agree to indemnify and hold harmless Ekrangi and its parent, subsidiaries, affiliates, officers, directors, employees, partners, agents, contractors, licensors, service providers, subcontractors and suppliers from and against any claims, demands, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or the policies referenced here; (b) your violation of any law or third‑party right; or (c) your misuse of the website or products. Where we elect to assume the defence of a claim, you agree to cooperate with us.

Ekrangi shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our total liability is limited to the value of the product purchased.

 

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

 

User Responsibilities

Customers are responsible for maintaining the confidentiality of their account and login credentials. Ekrangi is not responsible for any unauthorized access or use of your account.

 

Modifications to Terms

Ekrangi reserves the right to update or revise these Terms & Conditions at any time. Continued use of the website after changes implies acceptance of the updated terms.

 

Promotions & Offers

Promotional discounts and offers are subject to specific terms and may be modified or withdrawn at our discretion. Discounts cannot be combined unless explicitly stated.

 

Force Majeure

Ekrangi shall not be held responsible for any delay or failure to fulfill orders due to events beyond our control, including but not limited to natural disasters, logistical disruptions, strikes, or government regulations.

 

Grievance Redressal

We take complaints and concerns seriously. If you have an issue with our Services (including orders, payments, delivery, returns, account access, privacy, or intellectual property), you may raise a grievance with our Grievance Officer using the details below.
1. Email: support@ekrangi.com (or use our contact form) with the subject line: “Grievance – [Short Issue Description]”.
2. Include: your full name, contact number, order/reference number (if any), a clear description of the issue, relevant documents/screenshots, and the remedy you seek.

We will acknowledge your grievance within 48 hours of receipt and will aim to resolve it within 30 days of receiving complete details. If additional time is needed, we will update you with reasons and a revised timeline in accordance with applicable law.

If you are not satisfied with the response, reply to the same thread with the word “Escalation” or call on below number.
Grievance Officer
Phone/WhatsApp: +919307165507
Working hours: Monday–Friday, 10:00–18:00 IST